Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier designated by you, acquire physical possession of the goods.

To exercise the right of withdrawal, you must inform us (Molliora GmbH, Kennedystraße 25, 63477 Maintal, Germany · hello@carebymolliora.com · +49 162 2382680) of your decision to withdraw from this contract by an unequivocal statement, for example a letter sent by post or an email. You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient that you send your communication before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of delivery (except supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed of your decision. We will use the same means of payment as you used for the initial transaction, unless expressly agreed otherwise; you will not incur any fees as a result. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier.

You shall send back the goods without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal. Please contact us at hello@carebymolliora.com for the return address before sending. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

Exclusion

The right of withdrawal does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons, if their seal has been removed after delivery. This applies in particular to cosmetic products whose seal or packaging has been opened.

Model withdrawal form

To: Molliora GmbH, Kennedystraße 25, 63477 Maintal, Germany, hello@carebymolliora.com

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods: ______
Ordered on / received on: ______
Name of consumer(s): ______
Address of consumer(s): ______
Signature of consumer(s) (only if this form is notified on paper): ______
Date: ______